Search This Blog

Tuesday, May 31, 2011

Vodafone Sues A Customer For His Facebook Status

This case is one of its kind in India.

Vodafone has sued a customer for posts on his Facebook wall that criticized the company. Vodafone has sent legal notice to Dhaval Valia, that held Valia responsible for “false allegations“, “defamatory statement on social networking website Facebook“, sending “unneeded and unwarranted text messages to the company’s senior officers“, having “heated conversation“ with a “senior female officer“, “threatening“ the company, posting the “names and contact details“ of two senior Vodafone officers who have been getting calls from the “public at large“ and “facing mental trauma and torture“ due to Valia’s “intentional and mischievous conduct“ (via).

The Facebook Status

“Finally got Vodafone to admit that across Mumbai they have only 50% cell sites on 3G. Spoke to CEO (chief executive officer) and CMO (chief marketing officer). Told them that this is blatant cheating.
CMO in typical babu style told me if you aren’t happy with service, you have choice to move to another operator. I told I choose to stay with Vodafone and give them grief if I don’t get promised SLAs. Grudgingly he made 2 months 3G plan free worth 2500.“ (sic).”

The notice asked him to refrain from making any comments against the company and also remove the posts in 48 hours (via).

A case of social media understanding gone wrong? Can a company file legal case against people for their Facebook updates criticizing the company? Where do you draw the line between freedom of speech and ‘spreading rumor’?

A frustrated customer has no option but to resort to ‘hurting’ the company, share his story with friends (FB/Orkut wherever), and even earlier we have seen people sharing the mobile number of senior executives of telecom companies to vent out their frustration.

Isn’t this a case of super desperation on behalf of Vodafone to shut the mouth of its customer (for bad QoS)? Would you go for a new Vodafone connection that comes with a legal disclaimer – ‘Don’t bitch about us?’

What’s your take?

Aside, we ‘appreciate’ Vodafone’s maturity to not file a case against Facebook (unlike several other instances in India).

Also see: FIR Filed Against Facebook in Meerut [FB Is The New Orkut] | Case Filed Against Facebook in India for ‘Hate Gandhi’ Group


» Are You An Entrepreneur Looking For Discounted Deals To Grow Your Business? Register For Pluggd.in's Deal Site.


Link to full article

QnA With Foodlets Team On User Incentives and Premium Services

We covered a rather yummy startup, Foodlets yesterday and raised quite few questions on user motivation and differentiation from valley startups in the same domain. Here’s a quick QnA with Sagar Arlekar of the Foodlets team, sharing about the team and execution.

1. What does the Foodlets team look like? How many of you are full time into this?
Foodlets was founded by me and Govind Naroji in June 2010. Rohit Barreto joined us in March 2011 to take care of business development.

Sagar Arlekar heads Product Development. He has a MTech degree from IIIT Bangalore. Sagar is an open source enthusiast and writes for ‘Linux For You’ magazine. Sagar is also a visiting Research Engineers at Center for Study of Science, Technology and Policy (CSTEP).

Govind Naroji is in charge of Software Infrastructure and Quality Control. He has a BE degree in IT from Goa College of Engineering and has been a part of the IT industry for over 5 years.

Rohit Barreto heads the Business Development. Rohit had earlier worked at a Exports and Shipping firm as Manager (Commercial Affairs). Rohit has a BE degree in Computer Science from Visvesvaraya Technological University. Rohit is a trained musician.

All of us are full time into Foodlets. Govind quit his job in April 2010, I quit in November 2010 and Rohit in February 2011.

2. What is the end game? How do you make money?
Fooodlets has premium services for Restaurants. We send in professional photographers and create visual menus for Restaurants for a fee. Additionally, restaurants can buy ad space on the site. Specifically in the Slide Show on the frontpage and ‘Featured Restaurants’ widget on the Browser Foodlets pages.

3. What is the user’s incentive/motivation to upload a pic?
Users get to create an online portfolio of the food they have had and share it with their friends. Besides this we are currently developing a promotions feature for restaurant owners where they can reward people who create foodlets for their restaurants or affirm their dishes.

4. Is it any different from Foodspotting or Fiddme?
Foodspotting and Fiddme are limited to being crowdsourced applications, where as on Foodlets.in, restaurants can create foodlets themselves or use our paid premium service to create their entire portfolio.
Besides getting to see food photos, users can also see restaurant photos and checkout the events at restaurants. Also, we are working on a promotions feature for restaurants where they can create discounts and events and promote it among their users.

To summarize, at Foodlets the data can comes in through 3 ways
1) Crowdsourced – users share what they eat
2) Restaurant owners create their own visual menus
3) Restaurant owners get on Foodlets using our premium service

5. Why would they take a premium service? They can always have a user account and post everything, like any other user.
Ofcourse restaurants can do it themselves, but they prefer buying our premium service. Foodlets makes it more economical for a restaurant to create its visual menu against hiring a professional photographer and building a portfolio with all the details.

Restaurants are ready to pay and want us to handle the entire process, from creating their restaurant profile page to getting the food snaps clicked by a professional photographer to uploading it with all the details (name, price, description etc.).

We ran a pilot in Goa and got more than 30 restaurants covered by premium service, these include 5 of Tito’s properties and Baywatch Resort. Only 1 restaurant created its own account. In Mumbai too restaurants prefer paying us rather than doing it on their own. We just started our operations in Bangalore and Italia became the 1st restaurant to buy the premium service.

6. What inspired you to start foodlets?

There are dozens of restaurant review and online ordering services in India. We found 2 major shortcomings with these services
1) They focus on the restaurants and not on individual dishes.
2) They are heavily text based and users don’t get to see how the food looks.

We wanted to build a new exciting way to search for food and to network with other food lovers. Offcourse when we looked around we found Foodspotting and Eatly (now acquired by Foodspotting). My mentor at IIITB, Prof Rajagoplan had mentioned to us right in the beginning that the crowd-sourcing model doesn’t  fit well in the Indian mentality and it’s not a viable way to build a business here. As a proof to this now we see that Foursquare and Foodspotting haven’t been big hits in India.

Additional my mentor at CSTEP, Dr Subrahmanian suggested that Foodlets should be charging restaurants by providing them useful services.

This is how we evolved to become different from Foodspotting and Fiddme.

Do try Foodlets and let us know what you think of it.


» Are You An Entrepreneur Looking For Discounted Deals To Grow Your Business? Register For Pluggd.in's Deal Site.


Link to full article

Japan’s Foreign Ministry Opens Twitter And Facebook Accounts

Back in March, right after the earthquake and tsunami hit Japan, the Prime Minister's Office opened a Twitter account first before launching a Facebook page just a few days later. And yesterday, the country's Ministry Of Foreign Affairs (MOFA) decided it's time to do the same.

According to Foreign Minister Takeaki Matsumoto, the move to integrate social media in its communication channels to the public isn't directly related to the earthquake. However, the web proved to be an effective means of communication in disaster situations after 3/11, which was widely acknowledged by Japanese politics and mass media alike.

Matsumoto said his office will post information on both platforms in English and Japanese. Twitter and Facebook buttons have also been added to the Japanese MOFA website already.

The official MOFA Twitter account in English is here (Japanese).

The official MOFA Facebook page in English can be found here (Japanese).


Link to full article

Who Leads The Internet Search Queries for Smartphones in India? Answer: Blackberry

Even though feature phones dominate the mobile market in India, smartphones are gathering a huge amount of interest. And guess who is leading the mobile search related queries (smartphones, specifically) made on ecommerce sites?

Answer: Blackberry!

Blackberry phones form 29% of all searches for mobile phones online (searches captured on ecommerce sites*), led by  Nokia (35%), which is mostly known for its feature phones.

Though it comes as quite a surprise, but this probably is a result of TV ads that Blackberry ran over the last 6 months bringing down the notion that Blackberry phones are for executive class only.

Online Search For Mobile – The Leader

Overall, Nokia leads the mobile queries and stands at 35%, followed by Samsung (30%), BlackBerry (29%) and Micromax (22%).

Popular Searchesimage005

- Even though the smartphone market in India is just 5% currently, the interest in buying smartphones is evident when you see that 44% of people enquiring about phones on e-commerce websites compare them to feature phones!

- Amongst all those who look for phones online, 12% of them end up purchasing the mobile phones from the e-commerce and group buying websites (1 in 8 searches end up in transaction).

- The thing that you should look at closely is the duplication between brand searches. Most users compare between Nokia and Samsung before they make their final purchases. Our own offline observation has shown that people are slowly shying away from the Nokia brand name for brands that offer better values for their money, like Samsung and Micromax.

Who Leads The Internet Search?

A quick look at Google Trends data throws a similar perspective (though Samsung has a bigger lead, compared to what is shown in Vizisense report of searches made in ecommerce sites).

most_search_mobile_india

 

What’s your take? Who will dethrone Nokia in India (who recently sold its 500 millionth phone in India).

-

* The study was conducted by Vizisense and involved data from ecommerce sites for a period January – April 2011 of all the users who searched for mobile handsets on ecommerce sites.

Also see: The Rise of Mobile Only Internet Generation in India.


» Are You An Entrepreneur Looking For Discounted Deals To Grow Your Business? Register For Pluggd.in's Deal Site.


Link to full article

India Accounts For 15.5% of Global Phishing Emails [Report]

Security of IT infrastructure is becoming a major concern for enterprise as well as consumers with the ever increasing threats that they face from botnets, worms, spammers, and fraudulent phishing emails. IBM published a report based on the study of global networks. Lets take a look at some of the India specific statistics that the report throws at us.

-India ranks amongst the top 5 countries for spam origination in 2010.

X-Force_fig-33

-When it comes to TLDs ( top level domains) used to host spam or malicious content. India made an entry into the top 5 list here too in September of 2010 and has remained there. The most notable stat in this category is the move of spam content hosted on .cn ( china ) domains to .ru ( russian ) domains.

top5spamtlds

- The top 5 countries of spam origination account for almost one-third of all the spam sent worldwide. India accounts for 8.2% of global spam. ( This does not necessarily mean that the nationality of the attacker is the same as the country of origin of spam, spam is sent mostly by use of bots, and those bots can be controlled remotely from any country.)

top5soamorigins

- If you look at the spam origins over time, India is the only country that has continuous growth in percentage of spam origins globally.

X-Force_fig-34

- A startling statistic that every user must sit up and take notice of is that India is the top country when it comes to origins of phishing emails and has a global share of 15.5%. Russia ranks second at 10.4%.

TOP5PHISING

-India’s rise as the leading country of origin of phishing emails has been quite dramatic if you see statistics over the years. India accounted for less than 2% of phishing emails in 2008 globally, and two years on India is ranked number one globally for the same.

india phishing rise

-Although the number of phishing emails originating in India is high, phishing URLs are mostly hosted in other countries. Not surprisingly, the main targets for phishing emails are financial institutions.

X-Force_fig-43

Of course, these spams are result of ‘Work From Home, Earn 20,000 INR/Month Ad‘ that we get to see on newspapers and several free classified websites.

What’s your take?

- Download the report.

Also do see the below embedded presentation that will give you a good idea about the worldwide trend.


» Are You An Entrepreneur Looking For Discounted Deals To Grow Your Business? Register For Pluggd.in's Deal Site.


Link to full article

Ojas Ventures Invests in Social Gaming Startup, Play140

Ojas Ventures, along with SOS Ventures (China) has invested in Play140, a US based social gaming startup that takes a much different positioning in the world of Zyngas.

Play140, as the name indicates is played over text (SMS including) and supports mediums like SMS, Twitter, web, IM, set-top boxes, smartphones and tablets.

What’s unique about play140 is their focus on target segment (and their behavior): play140’s customers are connected people who have bite-sized chunks of time in their day to enjoy 30-second to 5-minute bits of entertainment: waiting for the bus, waiting to pick up the kids at school, etc.

That is, not-so-serious games (worried about levels), but the ones who need a bit of ‘minor’ distractions.play140

The play140 game platform is a suite of cloud-based technologies that integrate disparate textual platforms (Twitter, SMS, IM, set-top boxes, etc.) and bridge them together in real time to federate Twitter’s 100M users with 1B IM users with 600M Facebook users et. al. The company will release an API in 2011 so that third parties can create their own games on the platform.

The success of Flash-based, casual-games has expanded the gaming segment in recent years, driving nearly 100M new gamers into the market. Now hundreds of companies and hundreds of millions in investment are attempting to “out-Zynga Zynga” with more and more complicated Flash-based games. An uninteresting game which can be challenged only with a different perspective on social gaming.

Do you think text-based games will be fun? Or the world is moving towards high-end Flash (HTML5) games?


» Are You An Entrepreneur Looking For Discounted Deals To Grow Your Business? Register For Pluggd.in's Deal Site.


Link to full article
Related Posts Plugin for WordPress, Blogger...